Returns

EXCHANGES

We understand it can sometimes be hard to choose the right items while shopping online and we want to make sure you're completely happy with your purchasing experience with The Premium Elite. Our Returns Policy is all about making it easier for you to experiment and try something different, so we've made the process of returning anything that's 'not quite right' as easy as possible. You can choose to return or exchange your item or by returning it to us by mail.

We simply ask that:

  1. Items are in saleable condition.
  2. Items are unworn or unused.
  3. The exchange or refund is sought within a reasonable period of time ( 45 days )
  4. Original packaging is intact.

Essentially – we still need to be able to sell it to a good home where it will be loved. So we suggest you try on any items you might not be sure about with their tags etc still attached, or packaging undamaged.

IMPORTANT

Once postage has been paid & your item has been shipped from our facilities we are not able to issue a refund for change of mind.

RETURNS BY MAIL

Please see these simple steps below.

  1. Contact our Customer Service team via email.
  2. Our Customer Service team will then give you return instructions including where to send your items.
  3. When we receive your items, they're inspected and then your exchange or refund is promptly processed (in Accordance with Australian Consumer Law).
  4. If there are any issues with your return (like they don't meet the criteria above), we'll be in touch.

We aim to have all mail returns processed within 7 days of receipt.

FAULTY OR DAMAGED ITEMS

If your item is faulty, damaged, or incorrect (not what you ordered), please contact our Customer Service team at support@thepremiumelite.com so we can make this right as quickly as possible!

Stay cool people - we're here to help, and we seriously aim to please! :)